Delivery in the Age of Pandemic: How We Adapted
Explore how Palm Courier adapted to new challenges during the pandemic, prioritizing customer safety, implementing contactless delivery, updating tracking technologies, supporting partners and employees, cooperating with local authorities, providing special promotions, innovating the order and payment process, developing the packaging system, and establishing effective crisis management.Customer Safety Comes First
Our priority is to ensure maximum security for our clients. We have implemented strict health and safety protocols for couriers and staff to minimize the risk of virus transmission.
Contactless Delivery
During the pandemic, we have actively implemented contactless delivery methods. Now customers can receive their orders while minimizing contact with the courier. This provides an additional level of protection.
Updated Tracking Technologies
Our tracking systems have been enhanced to provide more accurate, real-time order status information. This helps customers stay informed and in control of their packages at every stage of delivery.
Support for Partners and Employees
In times of difficulty, we pay special attention to supporting our partners and employees. Economic programs and support measures are aimed at preserving jobs and ensuring sustainability in a difficult situation.
Cooperation with Local Authorities
We actively cooperate with local authorities and health authorities to strictly adhere to safety guidelines and standards. Our company closely monitors the dynamics of the situation and adapts strategies in accordance with expert recommendations.
Special Promotions for Customer Support
During the pandemic, we launched special promotions and discounts to support customers. This could include free shipping, additional services or special offers for those who find themselves in difficult situations.
Innovation in the Order and Payment Process
Our service is constantly updated, introducing innovations into the ordering and payment process. Electronic payments, pre-ordering and other conveniences allow customers to make purchases while minimizing physical contact.
Development of the Packaging System
We have strengthened our packaging system to ensure that the products are delivered in a safe and hygienic condition. This includes the use of specialized packaging materials and additional measures to maintain product freshness.
Effective Crisis Management
As part of our effective crisis management, we have established an operations center that monitors changes in the situation and ensures a timely response to any new circumstances.
