FAQ
Welcome to the Palm Courier FAQ page! Here we have collected answers to the most common questions to provide you with all the information you need. If you still have additional questions, do not hesitate to contact our support team.Problem with Cargo Tracking
“How can I track the location of my cargo?”Use our order tracking feature on the home page. Enter your order number and you will receive up-to-date location information.
Changing the Delivery Address
“Can I change the delivery address after placing an order?”Unfortunately, after confirming the order, changing the address is not possible. Please check the details carefully before confirming.
Delivery Options to Various Regions
“Do you provide delivery services to international regions?”Yes, we provide international deliveries. Please see our shipping terms for details.
Return and Exchange of Products
How can I return or exchange an item?Please contact our customer service to inquire about the return and exchange procedure. We are ready to help you in this matter.
Payment Methods
“What payment methods do you accept?”We accept a variety of payment methods, including credit cards, e-wallets and bank transfers. Select the option that is convenient for you when placing your order.
Waiting Time for Delivery
How long does delivery usually take?Delivery time depends on the selected delivery type. Standard terms are specified when placing an order. Additional options such as express delivery are also available.
Lost Order Number
What should I do if I lost my order number?Contact our support team by providing the information you have. We will try to help you recover your order information.
Unsatisfactory Product Condition
If the item arrived in poor condition, what should I do?Notify us immediately by providing photographs of the damage. We will review your problem and provide appropriate instructions.
No Order Confirmation
Why didn’t I receive an order confirmation?Check your email and spam folder. If you have not received an email, please contact our support team to check the status of your order.
Missed Delivery
What should I do if I missed a delivery?Contact the courier or our customer service to arrange re-delivery or for more information.
Wholesale Orders and Discounts
Do you provide discounts for bulk orders?Yes, we have discount programs for wholesale buyers. Contact sales for more information.
Password reset in your Personal Account
How to reset your personal account password?Use the 'Forgot Password' feature on the login page to regain access to your account.
Order status 'In Processing'
Why does my order status remain 'Processing' for a long time?Standard processing times may vary. If you have concerns, please contact us for more information.
Tracking for International Orders
How to track an international order?Use the international tracking number on our shipping partner's website or contact our customer service.
Errors on the Site
How to report an error on your site?We appreciate your feedback. Please report the error to our support team and we will take steps to fix it.
Problems with Payment
What should I do if I have problems paying for my order?Please make sure you have sufficient funds and entered the correct card details. If you continue to have problems, please contact our support team.
Order Cancellation
How to cancel an order after it has been placed?If you decide to cancel your order, please contact us as soon as possible. Please note that cancellation may not be available for some item types.
Payment System Failure
Why am I unable to complete my payment due to a system failure?In case of technical problems, try making the payment again. If the problem persists, please contact us to find alternative solutions.
Changing an Order after Payment
Can I make changes to the order after payment?After payment, order changes may be limited. Contact our support team to clarify your options.
Load Size and Weight Limitations
Are there restrictions on the size and weight of cargo?Yes, there are restrictions for some types of goods. Please review our shipping policies or contact us for more information.
Missing Product in Order
What should I do if one of the items is missing from my order?Contact us and provide information about the missing item. We will review your request and provide appropriate assistance.
Unsatisfactory Product Quality
What to do if the product does not meet quality expectations?Send us photos of the product and a description of the problem. We will review your complaint and take action in accordance with our returns policy.
Delayed Delivery
Can I request delayed delivery for my order?Yes, we provide a deferred delivery service. Please indicate your desired date and time when placing your order.
Lost or Stolen Cargo
What should I do if my cargo is lost or stolen?Contact us and provide all available details. We will launch an investigation and provide you with up-to-date information.
